This page answers the questions admins, PMs and IT teams ask most often about document rebranding with BrandSwitch - file types, AI, data handling, batch limits, scanned PDFs, document structure, team access, and what happens if something doesn't work. Each question is answered directly below its heading, so you can scan for the one you need without reading the whole page.
What file types does BrandSwitch support?
Word documents (.docx) are fully supported as both input and output. PDF is supported as input and comes back as editable Word output, so a mixed batch of Word and PDF files can be rebranded in the same pass. Scanned PDFs with no underlying text layer are not supported.
Does BrandSwitch use AI?
No. BrandSwitch is deterministic, rule-based software that reads a document's structure and applies your brand directly - the same input always produces the same output. AI was used to help build the tool; it is not what runs when a document is processed. See Is BrandSwitch AI? for the full explanation.
What happens to my documents after I upload them?
Documents are processed on our servers and automatically deleted within an hour of upload. We do not read, review or retain document content beyond what's needed to complete the rebrand, and files are never used to train any model.
Is there a limit on batch size or file count?
Batches of hundreds of documents are routine - a real batch of 550 templates was rebranded in 11 minutes, and a separate run processed 1,000 pages in under 5 minutes. Very large document sets are best split into a few batches so each one is easy to check before moving to the next.
"550 templates rebranded in 11 minutes. 1,000 pages in under 5 minutes." Both are real batches, not demo figures from a handful of sample files.
Does this work on scanned PDFs?
No. BrandSwitch reads the text layer, tables and layout inside a PDF to rebuild it as structured, editable Word - a scanned PDF has no text layer to read, only an image of a page. Scanned documents need OCR software to create a text layer first; BrandSwitch does not include OCR. See rebranding a PDF without losing editable formatting for the detail.
What happens to headers, footers and tables?
They're read and updated as their own parts of the document structure, not assumed to follow from a body-text change. Headers, footers and tables are stored separately from the main body in a Word file, and tables often carry their own direct formatting, which is exactly why simple find-and-replace tools miss them - more on this in updating headers, footers and tables at batch scale.
Can multiple people on my team use this?
Access is tied to the account used at checkout, under fair use for an individual license. Reselling access, sharing logins at scale, or automated bulk abuse isn't covered - check current team and seat options directly if you need multiple named users.
What if it doesn't work on my documents?
There's a 60-day no-questions refund - email info@brandswitch.app within 60 days of purchase and you're covered. Because processing is deterministic, the fastest way to know whether it fits your documents is to run a single file first and check the result before committing a full batch.
For the how-to method behind a lot of these answers, start with how to rebrand 100 Word documents without opening them one by one, or see how BrandSwitch differs from platforms like Templafy and Marq in the case for inbound rebranding.